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Agreement Number: <Customer Agreement Number>

Hi <Customer First Name>,

You may not have realised, but it is essential that you sign your PremFina Credit Agreement as

soon as possible, so that we can continue to finance your insurance policy with <Client Name>.

Frequently Asked Questions (FAQs)

We have included some frequently asked questions that may help address any other queries you

might have about your credit agreement.

How do I make changes or cancel my insurance policy?

If you have any queries about your insurance policy, please contact your insurance broker,

<Broker Name>. Visit our Help Centre for more on this:

The details in my documents are incorrect or need updating, how do I do this?

Payment dates: You can move your payments 10 working days forward or back from the original

payment date. You can request this via Live Chat on our Help Centre or by email - you will find

more information and a simple contact template via the links below:

We understand that your circumstances may change during this agreement, and it is our priority to

support you during these times. The first step would be to contact us as soon as possible.

You can find more information on how to contact us by live chat, email or telephone in the Support

and Financial Wellbeing section of our Help Centre and in the attached welcome pack.

Thank you once again for choosing to finance your insurance policy with PremFina.

PremFina Client Services

I’d like to change my payment date

Review and sign